CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ
01
I’ve found the Style I want but can’t select my size
If we have sold out in certain sizes they won't be available until we restock
03
Has my order been sent yet?
If you haven't received a notice in regards to shipping your order may be delayed.
05
Part of my order is missing
Some of our items are shipped at different times and won't be delivered at the same time.
07
Which methods of payments can I use?
We accept most forms of online payment, cash and checks are currently unsupported.
09
Is it safe to order online?
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Our payments are made securely and we are unable to share personal information
02
Can you give me more information about the partner designers?
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We work with like-minded creatives and support them by sharing their work. They are compensated for their hard work and given a spotlight on their page.
04
Can I track my order ?
Once your order is shipped we will send the tracking info and shipper information.
06
You’ve sent me the wrong items
We accept returns up to 15 days after delivery, we will replace those items with your correct order
08
I forgot to use my discount code
To use your discount you must add it at checkout, if not done you can cancel the order within 5 days or before production begins.
10
Delivery - How much is it and how long does it take?
We are doing our best to ensure quality and hand make many of our products. Production time can take 5-15 business days. Shipping varies on the carrier and Averages at 3-25.